Your satisfaction is important to us!
Our store policies are as follows:
(We believe our policies are fair, and by placing an order with us, you agree to these terms. Even though our policies are solid, we are willing to work with customers and their possible unique situations.)
*No items will be accepted for return/exchange when item has any tags or labels removed, and/or if item is has been damaged, dirtied, or defaced in any way. All items can be tried on for size without needing to remove any tags or labels.*
We strive to ship all orders out within 24 hours of receiving the order (excluding Sundays), both within the USA and International. Sometimes we are unable to ship within 24 hours, and will have to ship ASAP. The shipping fee that is paid with an order is used to pay the shipping company for their service of delivering your order to your location. The shipping companies that deliver your products are either USPS, UPS, or FedEx.
For International customers, any customs fees or taxes that are charged by your government are out of our control; the customer is responsible for knowing and satisfying the shipping laws of their country.
Please note: USPS, UPS, FedEx, and all other shipping companies are completely separate from our company. After we have shipped an item and provided the customer with a tracking number, the shipping company is in full control of delivering the package according to their standards and guidelines. If there happens to be a problem with the delivery of a package, please contact the shipping company directly and provide them with your tracking number.
If customer notifies us within 7 days of receiving the item that the item does not fit, match, or work for their needs, we will gladly accept the return for a refund, excluding the shipping/handling costs.
There is $10 re-stocking fee for each sequin vest and a 25% re-stocking fee for all other items if we receive any returned items with any tags or labels missing, or if the item has any damages, or if we can see that the item has been used. The reason why this fee is in place is in order to minimize unethical returns (using items for one or two special occasions and then returning) as well as to cover handling costs.
No returns or refunds after 7 days of receiving items and no returns without prior authorization.
Customer must request a Return/Refund to begin the process.
If a return request is accepted, the item(s) must be sent back within 4 days; persons who wait longer than this time frame will have the re-stock fee applied to their refund.
If any discounts were applied to the original order, this will be subtracted from the refund.
If customer notifies us within 7 days of receiving the item that the item does not fit, we will gladly exchange that item for a different size of the exact same item. You will not be able to exchange for a different design, color, or product; only the size is exchangeable.
Customer must pay for the exchange shipping costs; If we made a mistake with the order, we will cover those costs.
No exchanges after 7 days of receiving items and no exhcanges without prior authorization.
Customer must request an Exchange to begin the process.
Item Damaged or Lost During Transit Policy
Not very often, but from time to time, the courier will lose or severely damage a package during the delivery process.
We provide tracking numbers for each order shipment. Once the package has been accepted at the courier office, it is the responsibility of the shipping company to do their part to deliver the package to the customer.
If tracking number shows the item has been delivered, but the customer never received anything, or if the shipment is taking much longer than expected, the customer must contact their local courier with their tracking number to try and locate the package.
Sometimes the package will arrive back to our location labeled "Insufficient Address or Undeliverable." If we receive the package returned due to these factors, we will contact the customer to handle the situation.
While we make every effort to ensure that all information displayed on our website is correct, occasionally a typographical error can occur or merchandise pictured will be different from the actual item due to various quality and packaging issues. To continue our commitment of providing you with the best possible service, we will inform you of any known discrepancies when you place your order or as quickly as possible thereafter. We reserve the right to cancel or modify promotions at any time due to system or typographical error, fraud or other unforeseen problems.